About Zapto

Zepto is an online grocery company intended to deliver groceries to the doorstep within a short time. The company focuses on delivering a range of prepared food items, including hot beverages and snacks, enabling customers to purchase products online and get them delivered to their homes.

Process used

The 10 Usability Heuristics for User Interface Design by The Nielsen Norman Group is used as the evaluation criteria. They are called “heuristics” because they are broad rules of thumb and not specific usability guidelines. Each heuristic plays a significant role in improving the usability of a product.

Here is the link to full UX case study <click_here>